At Seventy Three Bakery, customer satisfaction is important to us. We carefully prepare and pack our cookies, brownies, bakery boxes and frozen products to maintain freshness, quality and presentation.

Returns for Food Products

Because our products are perishable food items, we cannot accept returns once an order has been delivered. This includes cookies, brownies, bakery boxes and frozen products. For food safety and hygiene reasons, returned products cannot be resold.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect or in an unacceptable condition, please contact Seventy Three Bakery as soon as possible after receiving it. Customers may be asked to provide clear photographs of the product and packaging so we can review the issue properly.

Refund Eligibility

A refund or replacement may be offered when an order is confirmed to be damaged during delivery, incorrect due to our error or missing an item that was paid for. Refund requests are reviewed individually to ensure a fair solution for every customer.

Frozen Products

Frozen bakery products should be stored according to the recommended storage instructions immediately after delivery. We cannot offer refunds for frozen products that have been incorrectly stored, left outside for an extended period or handled improperly after delivery.

Order Cancellations

Orders may only be cancelled before preparation has started. Once an order is being prepared, baked or packed, cancellation may no longer be possible because our products are made specifically for customer orders.

Refund Processing

Approved refunds will be returned through the original payment method. Processing times may vary depending on the payment provider.

Seventy Three Bakery always aims to provide fresh, delicious products and reliable service with every order.

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